WNS launches specialised outsourcing skills development academy in SA

JOHANNESBERG, October 2016: In an effort to tackle the increasing skills shortage in South Africa, WNS South Africa, a leading international Business Process Management company, today officially launched a specialised training facility in Centurion to provide professional training and development for the specific skills requirements of the local Business Process Outsourcing (BPO) industry.

Based in Centurion, the specialised training facility is the first campus in a series of similar campuses to be opened in Cape Town, Port Elizabeth and Durban before the end of 2016.

According to Johann Kunz, Managing Director of WNS South Africa, Ucademy, the first-of-its-kind BPO academy, will provide specialised training and future qualifications for new entrants to the BPO industry, current staff members as well as the broader budding talent pool of the country.

“By offering these focused training courses in South Africa, we are able to address the current lack of skills amongst the local workforce, particularly youth, and provide them with an opportunity to obtain sought-after BPO industry specific skills. These skills will equip them to perform optimally in their respective roles within the BPO industry, but will also nurture their career development in other sectors,” explains Kunz.

Business Process Outsourcing involves appointing a specialist external provider to manage the responsibility of a particular business function or process, such as customer interaction services or financial related practices like accounting.

Judy Robison, General Manager for Learning and Development at WNS South Africa, says that Ucademy’s skills and training programmes will cater to the end-to-end nature of the BPO industry. “These will include internationally-aligned courses focusing on customer interaction services, finance and accounting processes as well as human resources.

The training courses at Ucademy are structured to ensure an effective transfer of skills across the organisation, from inexperienced, entry-level agents to middle and senior management.

“Because our industry is always evolving, our courses will soon also incorporate training in more specialised, yet business-critical areas like analytics and data services, workforce management and quality assurance,” explains Robison.

“The courses will enable individuals to receive accredited training in one particular function or process and seamlessly progress to another by means of up-skilling. For example, a student can receive training in customer interaction services, but later be up-skilled to pursue a different skills set or career in human resources or finance and accounting. In essence, allowing Ucademy students to well and truly ‘level up’,” she says.

With the launch of Ucademy, and similar BPO-specific skills development interventions that may follow, students to the learning institution will be able to gain valuable skills and industry recognition to boost their career in a booming sector. “As such, South Africa is able to sharpen its profile and capability to deliver more complex processes, enabling the country to not only retain its strong value proposition as a location, but build on it further,” concludes Kunz.

About WNS

WNS (Holdings) Limited (NYSE: WNS), is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare and Utilities. WNS delivers an entire spectrum of business process management services such as finance and accounting, customer interaction services, technology solutions, research and analytics and industry specific back office and front office processes. As of September 30, 2016, WNS had 31,719 professionals across 42 delivery centers worldwide including China, Costa Rica, India, Philippines, Poland, Romania, South Africa, Sri Lanka, United Kingdom and the United States. For more information, visit  www.wns.com.

About WNS South Africa

WNS Global Services SA (Pty) Ltd has been in operation since 2003 and has built a reputation as the industry leading Business Process Outsourcing (BPO) Company in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex business processes from our eight delivery centres across South Africa, employing 4 000+ people.

Safe Harbor Provision

This document includes information which may constitute forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, the accuracy of which are necessarily subject to risks, uncertainties, and assumptions as to future events. Factors that could cause actual results to differ materially from those expressed or implied are discussed in our most recent Form 20-F and other filings with the Securities and Exchange Commission. WNS undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise.


Taryn Weldon
Group Manager: Marketing
WNS South Africa
+27 21 819 6283

Evan Gilbert
Assistant Manager: Marketing
WNS South Africa
+27 21 819 6281

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