Key Points
  • 2014 started the way 2013 ended, with utility companies under fire for rising energy bills and poor customer service
  • The UK government's current emphasis on affordability, at a time when a substantial increase in investment is required, is widely seen as a threat to ensuring security of supply
  • 88 per cent of those surveyed agree that regulators should demonstrate their independence from government to ensure that utilities remain financeable
  • 93 per cent of those surveyed believe that utility companies should take the lead to re-establish confidence in the sector

Includes a WNS-sponsored study on Improving Customer Operations 

Marketforce, the leading business-to-business media house, conducted a study to gauge the mood of UK’s utilities sector. The scope of research covers power generation, energy policy and the water industry. The report contains in-depth analysis of two themes in energy and water: improving customer operations and innovation in asset management. WNS has sponsored the chapter on improving customer operations.

DOWNLOAD WHITEPAPER

Download All The Insights Here

Reach Out To Us ENQUIRE NOW
Follow us on:
Stay Updated