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Business Process Management in South Africa continues to grow from strength to strength. As a location, South Africa offers a strong value proposition and delivers a range of simple to complex processes for both large international and local organisations, including customer interaction services, legal services, finance and accounting services as well as human resources. The South African Business Process Management Key Indicator Report 2015, compiled by BPESA, provides a detailed analysis of the sector and the operations it is made up of. Significant developments made in terms of job creation, skills development, the geographic landscape as well as overall industry growth and maturity is also covered.