Key Points
  • The 2018-2019 Human Resource Outsourcing (HRO) and Employee Experience (EX) Market Intelligence Survey confirms that the HRO market is rapidly increasing. More than 60% according to the research findings, are turning to HRO providers to meet their various transactional and transformational HR and skills needs.

  • A core industry trend identified is the establishment of project-based HRO services and hybrid delivery models. This is driven by the fact that every business has their own set of unique HRO needs, there is no one-size fits-all model. HRO service providers could meet 70% of market demands if they were able to offer a blend of specialised and generalised, technology-led services, as well as the right talent, experience and expertise.

  • Organisations are predominantly outsourcing Admin-intensive processes, specifically those that include employee lifecycle management, as well as the resource-intensive recruitment process, which includes talent sourcing, reference and background checks and application tracking.

The 2018-2019 Human Resource Outsourcing and Employee Experience Market Intelligence Survey quantifies the key market trends, predictions and forecasts in Human Resource Outsourcing (HRO) and broader Employee Experience (EX) across a broad range of industries. Namely; Government; Retail; Food & Beverage; Banking and Financial Services, Hospitality, Travel, Energy & Utilities, Telecoms, Healthcare and Insurance.

The report reflects the diverse viewpoints, opinions and predictions of key global HR Players. The insights from this report can confidently be used by organisations when planning and transforming their HR functions and operations, or considering their outsourcing strategies and services.

A total of 200 global organisations and HR decision makers participated in the survey and disclosed their HRO and EX investment plans; pain points; skills, technology and service provider requirements; and top HR trends.

Key insights from the report will delve into the following areas:

  • Human Resource Outsourcing

  • Recruitment Process Outsourcing

  • Learning Services & Skills Development

  • Service Provider Requirements

  • HRO Offshore Locations

  • Human Resource Investments

  • Employee Engagement and Employee Experience

  • Technology & Automation

  • HR Pain Points and Top HR Trends

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