With an exponential increase in the volume of data generated by a number of different platforms, businesses often struggle to process this into actionable insights due to a lack of resources, time and the proper tools. Companies around the world have realised that in order to remain competitive in an increasingly complex environment, they need to perform data mining to generate meaningful information that empowers and allows for more informed decision-making.

As part of our analytics outsourcing solutions, we provide a range of data services that enable clients to address challenges in the area of data management and analytics. We assist organisations in integrating multiple technology platforms, reducing costs of ownership where multiple reporting platforms are adopted and gain maximum impact from reporting visualisation solutions.

With over a decade of expertise in providing data management, reporting and visualisation services, we work with our clients to identify the right combination of tools and technologies specifically for their business, which includes:

  • BIand visualisation platforms such as Tableau, Spotfire, Qlikview
  • Enterprise-level reporting interfaces such as SAS, Business Objects, COGNOS, OBIEE or MSBI and databases such as Oracle, Teradata or SQL Server in a given scenario

We have developed a number of rich BI portals using technologies such as SQL Servers SSIS and SSRS, Business Objects, COGNOS and Hyperion.

The WNS Advantage

Our combination of skilled resources, methodologies and technologies help clients meet the requirements in the areas of data management, reporting and visualisation services:

  • Over 1000 FTEs with proven analytics experience in data management, reporting and visualisation
  • Customisable data models, views and functions according to the business needs
  • 360 degree views of the customer using integrated data from multiple sources and systems
  • Pre-built dashboards and reports for quick deployment
  • Plug & Play Business Intelligence tools to pull out reports with multiple views, filters and drill down functionalities.

The WNS South Africa Advantage

  • Innovation-first approach: We constantly seek to drive innovation and provide our clients with fresh ideas, cutting edge analytics techniques, and tailored solutions for their unique business needs.
  • The CUBE: WNS South Africa has a state-of-the-art dedicated insights laboratory, called The CUBE. The CUBE aims to process and analyse masses of data to generate actionable business insights for clients that allows them to make knowledge-based decisions.
WNS built a centralized data warehouse from disparate data sources with portal-based access to each user. Dat..
WNS created a consolidated dashboard that summarized details for the contact center metrics for all the cli..
WNS’ solution included a common online interface within the different departments and a central database. This..
" Since 2004, WNS has been working as a valuable strategic partner for Coca-Cola. They’ve invested time and resources to truly understand our business model . WNS service model offers a good balance between on-site senior consultants and an agile off-shore team. They provide us with an on tap set of resources capable of tackling many of our diverse needs in the Knowledge, Insights and Analytics spaces. Their expertise and dedication makes a true difference for our team. "
Carlos Jose Fonseca

Vice President, Global Knowledge & Insights, The Coca Cola Company

Bronze for Best New Product or Service of the Year - Software - Big Data Solution at International Business Awards 2014 (The Stevies)
Data Management

WNS provides an all-encompassing data management framework, architecture and governance to give clients a single view of the truth. Our data management services include:

  • Data Architecture and Warehousing
    • Data Governance: Control, authorization, management and overseeing of data
    • Data Architecture: Storage, movement and retrieval of data
    • Data Quality: Accuracy, completeness and legal compliance of data
  • Data Acquisition and Integration
    • Multi-partner data management
    • Data management from multiple sources using data pulls and queries
    • Loading of data into databases and ready the data-mart for cleaning and analysis
  • Data Enrichment and Cleansing
    • Format conversion, standardization, data validation
    • De-duplication of data using automated/manual tools
Reporting and Visualization

We assist our clients in analysing their data; create the visual story to ultimately generate valuable business insights. Our clients gain access to a selection of interactive and visually engaging charts and reports as part of our reporting and visualisation solution.

  • Report Design, Generation and visualization
    • Report and Dashboard development
    • Customized report development
    • Interactive visualization and visual querying
    • Multi-dimensional representation
  • Data Analysis
    • Trends analysis, comparative analysis and interpretations
    • Exceptions and scenario analysis

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