Insurance companies are under immense pressure to change their business models, streamline operations and improve process efficiencies based on shifting customer loyalties, a highly competitive market and a stringent regulatory environment.

WNS provides insurance analytics solutions that span the entire insurance value chain, including personal lines such as life insurance, pensions and annuities insurance. Our solutions are built on a wealth of experience gained by delivering actionable insights for several of the world’s leading insurance providers. We fuse our industry expertise with our strong talent and operational excellence to allow insurers to tend to their core business function and gain a competitive edge through harnessing our analytics insights.

WNS’ analytics solution helped the client reduce applicant misrepresentation, which was leading to lost revenu..
WNS’ analytical models analyzed volume of premiums, which helped predict cash flows. The analysis brought abou..
WNS designed an optimal business pricing strategy, which helped understand different drivers of pricing and op..

The WNS Advantage

WNS is a leading provider of analytics services tailored to the unique needs of the insurance industry. We adopt a customer-centric approach in the delivery of our innovative analytics solutions, that, when combined with our vast insurance industry expertise, global delivery network and strong focus on operational excellence enable us to help our clients gain an advantage over their competitors in the insurance market.

  • Serving more than 30 insurance clients
  • A rich talent pool with core industry-specific process experience, in addition to actuarial and analytics capabilities
  • WNS Analytics Decision Engine (WADESM) – a proprietary predictive analytics solution framework to drive better decision-making

The WNS South Africa Advantage

  • Business outcomes focused: WNS South Africa adopts a range of advanced solution delivery models. We focus our efforts on delivering tangible business outcomes that our clients can benefit from immediately. As such, we take ownership of our clients’ business performance and seek to drive their desired results, supported by our wealth of expertise.
  • Innovation-first approach: We constantly seek to drive innovation and provide our clients with fresh ideas, cutting edge analytics techniques, and tailored solutions for their unique business needs.
" This allows Aviva to continue our working relationship with a provider that truly understands the insurance industry and has a tireless commitment to process excellence and customer care, making WNS our partner of choice. "
Cathryn Riley

Chief Operating Officer, Norwich Union Life, Chairman, Aviva Global Services

A ‘High Performer’ in HfS Research Blueprint Report: Enterprise Analytics Services 2015
Claims Analytics The claims process is a critical component in achieving operational efficiency and to provide a better experience for customers of an insurer. Improving the claims process become a priority for most for insurers to protect revenue, but doing so may increases the risk of fraud and thus insurers need to tread carefully. WNS provides analytics solutions that accelerate the claims process while also reducing the risk of fraud.
Fraud Analytics Detecting fraud early is a key challenge for insurance providers as revenue, and can thus have a positive impact on revenue leakages and profit margins. WNS offers a comprehensive fraud analytics solution that increases the detection rate and accuracy by making use of a number of data sources. The fraud analytics solution leverages text mining of both structured and unstructured data, claim notes, contact centre notes, medical reports, police reports, emails and web-based content in order to detect any fraudulent claims.
Subrogation Analytics Predictive analytics is powerful tool for insurers to use when identifying subrogation opportunities and to resolve disputes. Our subrogation analytics solution makes use of advanced text analytics and predictive modeling to drive an increase in successful subrogation recoveries.
Customer Analytics Our customer analytics solutions helps insurers gain an advantage in one of the most competitive markets. Through insights derived by means of analytics, we enable clients to acquire new customers, enhance customer experience and improve the success rate of cross-selling/up-selling propositions.

Analytics and decision support for insurance providers

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