Business Continuity Services

WNS South Africa Advantage

• Proven expertise: Our business continuity solutions guarantee complete business resilience in the face of any eventuality. We provide our clients with always-on business support to accommodate all of their business-as-normal needs. We have over a decade of experience in delivering business process services to leading brands both locally and internationally and combine our industry knowledge with functional expertise to deliver high-impact solutions.
• Enabled environment: With multiple delivery centres across the country, WNS South Africa provides clients with a choice of live-site environments across different regions. Each of our buildings is purpose-built with state-of-the-art facilities, infrastructure and technologies, and is tastefully decorated with modern furnishings. We place a strong emphasis on security and have controlled building access with dedicated security and 24/7 CCTV surveillance.
• Robust technology infrastructure: Our clients not only benefit from our Tier2 Data Centre with 24/7x365 up-time, but have around-the-clock access to a technical team of IT support professionals. They also have access to our state-of-the-art technology infrastructure, which includes resilient HA LAN infrastructure with scalable secure VLANs and firewalls.
Flexibility: We give our clients the flexibility to take control of their unique technology requirements as they need it. In the background, we proactively monitor network infrastructure and flag any alerts when detected. Platform agnostic technologies: We seamlessly integrate our clients’ current technologies with our solutions, regardless of the platform. We currently work with the following contact centre platforms: Avaya, Microsoft Core (including System Centre Suites), Cisco, Hewlett-Packard, VMWare, Citrix and Hyper V.