IT departments are constantly under pressure to stay relevant to the business environment in the wake of a number of disruptive IT technologies emerging. These disruptions are driven by the Internet and advancing mobile technologies. Compounding these pressures, IT functions still have to deal with the normal organisational technology challenges like managing networks and technology infrastructure, ERP systems, application development and maintenance, running tests, etc.

WNS provides a range of services that supports clients to implement and transform technology services, but also to keep pace with the changing IT landscape. We offer IT enterprise solutions that bring about process transformation, making use of only the latest technologies. We have a large pool of technical and functional consultants with a wealth of experience in maximising the ROI on IT investments for clients.

We adopt a blended approach to our solutions with a mix of strong domain expertise, process excellence and leading technology in order to make a sustainable impact on our clients’ businesses.

WNS enabled the client to leverage offshore services in a hosted environment to reduce total cost of ownership
The client partnered with WNS to leverage and implement its complete suite of technology enablers which result..
WNS’ integrated BPM and IT service offering enabled the client to optimize the product lifecycle and reduce co..

The WNS Advantage

Consultative Engagement Approach

We like to get close to our client’s business so that we can properly evaluate processes, internal IT landscape and costs to be able to give the best recommendations of tools, platforms and other BPM products. We help our clients by significantly reducing the upfront capital investments and related security risks in making use of our private, cloud-hosted technology platforms.

Faster Implementation Time

In less than three months, we will begin the proposed technology solutions that leverages off our deep process implementation expertise.

Customized Products

Client needs vary and therefore we provide custom product development to tackle the technology areas where immediate need exist. We accompany our clients on the transformation journey and partner up with the Chief Information Officer to not only deliver the targeted process maturity, but also to improve the organisation’s technology landscape.

WNS South Africa Advantage

  • Employing cutting-edge technologies: WNS South Africa is technology enabled and we leverage our capabilities to increase automation, improve efficiency and provide scale for our clients. We utilise a range of global technology platforms, but have also developed our own innovative proprietary tools. Our technology solutions can be integrated with existing legacy systems, no matter the platform.
  • Enabled environment: WNS South Africa is committed to offering our clients business value through our innovative solutions in customer interaction services. This is enabled by attractive investment incentives, first-world connectivity and infrastructure, a quality-conscious approach to delivery supported by world-class customer interaction services capabilities.
  • Robust technology infrastructure: Our clients not only benefit from our Tier2 Data Centre with 24/7x365 up-time, but have around-the-clock access to a technical team of IT support professionals. They also have access to our state-of-the-art technology infrastructure, which includes resilient HA LAN infrastructure with scalable secure VLANs and firewalls.
" WNS chosen for proven Audit expertise & best-in-class technology. "
Christopher Korenke

VP-Commercial, Star Alliance

DSCI Excellence Award for Security in BPM (Large) – 2014
ERP Applications Our Enterprise Resource Planning (ERP) solutions help clients to drive down costs effectively, enhance efficiencies and facilitate a seamless flow of information throughout the organisation to facilitate better decision-making. DEEP DIVE
Custom Application Development We provide a flexible and cost effective delivery model as part of our Custom Application Development and Maintenance solutions that is custom-made to address the specific needs of lifecycle application management – from maintenance and support to consulting, development and testing.DEEP DIVE
Business Processes Our wealth of expertise in providing document management services ensures accountability and quality throughout the document’s lifecycle for our clients. DEEP DIVE
Business Intelligence We use state-of-the-art Business Intelligence tools that gives our clients visibility into key company information that can aid decision-making. Moreover, we leverage diverse systems to create data warehouses, which provide a multi-functional reporting tool to slice, dice and drill down into company information. DEEP DIVE
Network and Infrastructure WNS has designed and deployed a wide range of data and voice connectivity solutions for over 200 clients. Our solution comprises of our experienced solution design, expert project management/operations teams, as well as our robust delivery methodology. DEEP DIVE
Testing Services Using our unique proprietary Fit-For-Purpose model, we have designed and implemented a number of software testing solutions for clients. With this model, we are able to leverage our deep industry expertise and combine it with rich process consulting to deliver business-focussed testing. DEEP DIVE
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