The modern-day consumer is highly empowered, and needs to be engaged across multiple channels in a consistent manner. Companies are either finding it difficult to serve all the channels, or are unable to create a uniform customer experience across all the channels.
WNS Next Gen Customer Service Solution enables media and entertainment companies to overcome these lacunae and keep pace with the new-age consumer. WNS understands the need to connect speedily with this enlightened set of consumers, and provide answers to their requirements in real-time. The solution enables companies to transition customers seamlessly across channels — from social networks to Web chat to voice to Website — according to the customer’s preference, and thus pushes resolutions proactively and speedily to the appropriate channels.