Flight disruption is the biggest cause of inconvenience and dissatisfaction for air travelers. Disruptions may lead to operational hazards, reduced profit margins and erosion in brand equity and passenger loyalty for airline companies. An airline loses approximately USD 1 million for every four long haul delays exceeding 4 hours with an average passenger load of 300*. Despite such colossal losses, in terms of money and brand equity, most airlines have not been able to resolve this raging issue due to the lack of an efficient integrated solution until now.

But, the wait is finally over ... WNS is launching RePAXSM - a fully automated, on-demand solution to help airlines manage flight disruptions better, with minimal manual intervention. This breakthrough 'Flight Disruption Management' solution runs over the airline's reservation system, and pre-empts the domino effect of a flight disruption, managing the situation seamlessly - from informing the passenger and airline authorities about the disruption (almost real-time), prioritizing and re-booking passengers to processing refunds and reserving hotels for eligible passengers!

The RePAXSM solution ensures 25 times faster re-booking compared to the manual process. It significantly reduces re-booking time from 4-5 hours per flight to 45 minutes, which means one can re-book a flight carrying 180 passengers in just 45 minutes!

*As per WNS' analysis of EU routes RePAX<sup>SM</sup>

The Key Features for RePAXSM :

  • Offers a structured and standardized application for wing-to-wing re-booking at your command
  • Sends real-time alerts and updates to passengers, airport staff, and social media teams through SMS and e-mail
  • Automatically re-books passengers and calculates refunds and compensation according to the airline policies
  • Facilitates automated hotel booking for eligible passengers
  • Provides real-time updates and business insights through on-tap reporting and MIS capability
  • Integrates seamlessly with Global Distribution Systems (GDS) and Passenger Service Systems (PSS)
  • Provides real-time information to airports on re-booking status and passenger itineraries
  • Offers flexibility to build additional modules to meet business needs

The Primary Benefits Offered:

  • Enhanced passenger satisfaction
  • Minimum passenger impact
  • Reduced costs and increased savings
  • Improved productivity and turnaround time
"WNS' solution is clearly innovative and showcases how WNS understands our business and innovates to deliver business value "
Michel Hilgersom,

Director of Procurement Commercial, KLM

WNS won Gold in the Best New Product or Service of the Year category for RePAXSM at the 2015 International Business AwardsSM
(Stevie Awards)
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