WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. We offer business value to 200+ clients around the world by combining operational excellence with deep domain expertise in key industry verticals, including banking and financial services, healthcare, insurance, manufacturing, media and entertainment, consulting and professional services, retail and consumer packaged goods, telecom, shipping and logistics, travel and leisure, and utilities.

WNS delivers an entire spectrum of BPM services in customer interaction services, finance and accounting, human resource, research and analytics, technology solutions and industry-specific processes. More than 33,000 employees serve across 48 delivery centers located in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

Guiding Principles

At WNS, we enable clients to outperform with our passion for service and innovation.

At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes.

Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.

Our History

WNS first took flight as a captive for British Airways in 1996 and has undergone transformative change to become a market-leading Business Process Management company. In 2003, a pivotal milestone was reached when we began to offer a variety of Business Process Management (BPM) solutions to clients from different industries as well. In July 2006, we became one of the earliest BPM companies to be listed on the New York Stock Exchange (NYSE) under the symbol ‘WNS’.

Some of these major acquisitions were:

2002 – Town & Country Assistance Limited (now called WNS Assistance), a UK-based automobile claims handling company

2003 – Health claims management business of Greensnow Inc.

2006 – Trinity Partners Inc., a provider of BPM services to financial institutions, focusing on mortgage banking

2007 – Marketics, a provider of offshore analytics services

2008 – BizAps, a provider of Systems Applications and Products, or SAP®, solutions to optimize the enterprise resource planning functionality for our finance and accounting processes

 

2012 – Fusion, a South Africa-based provider of a range of outsourcing services now known as WNS Global Services SA (Pty) Ltd.

WNS South Africa journey

2003 – Began operating as a captive operation, formerly known as Fusion Outsourcing Services, providing support to UK-based BGL Insurance Group.

2008 – Became one of the first providers to successfully deliver BPO services in South Africa.

2009 – Secured first large-scale South African client in local outsourcing deal

2010 – Opened a delivery centre in Johannesburg

2011 – Received recognition as a registered Further Education and Training (FET) College

2012 – Acquired by WNS Holdings Limited and rebranded to WNS South Africa. Third delivery centre opened in Bellville, Cape Town.

2013 – Introduced Analytics and Business Process Excellence Transformation (BPET) initiatives

2014 – Additional delivery centre established in Claremont, Cape Town.

2015 – Secured the largest BPO deal in South African history and opened another two delivery centres in Durban and Port Elizabeth.

2016 – Made history by being awarded the first, and largest, Shared Services deal in South Africa. A state-of-the-art multi-customer Shared Services Processing Centre was opened in Centurion, Gauteng.

WNS has made a mark for itself as a top-tier consultative player providing end-to-end BPM solutions in more than ten industries. Our clients look to us for high-end industry-specific, technology and analytics-enabled solutions along with our innovative practices and ability to engage with new business models.

Today, our market cap is over a Billion US Dollars, and our revenue exceeds USD 500 Million.

Leadership at WNS
 
Thoughts from our CEO
Behind the Vision, the WNS Board
Outperforming Together
What makes WNS tick?

The power to enable our clients to outperform market conditions stems from our key differentiators in domain expertise, cutting-edge technology and analytics, and a client-centric client-partner approach.

The WNS South Africa Advantage

By aligning with a major BPO player in WNS Global Services SA (Pty) Limited, you also benefit greatly by working with a partner who has pioneered the BPO industry in South Africa, and whose credentials include an enviable track record of supporting the growth plans of international firms through local and offshored outsourced solutions. Coupled with the benefit of a global delivery network and the ability to rapidly scale up to accommodate your growing requirements, WNS enables your organisation to outperform.

Corporate Social Responsibility at WNS

Driven through WNS Cares Foundation (WCF), we focus our Corporate Social Responsibility Strategy on youth development and youth-led community transformation initiatives in previously disadvantaged schools across South Africa. We believe in providing support to the youth in our communities by imparting education in a holistic way — not just through academic knowledge, but by equipping them with the real life skills required to face the world. Thus, taking forward our mission to Educate, Empower, and Enrich underprivileged communities.

 
What our Clients say about us.

 

Our customer stories demonstrate our passion and commitment to enable organizations to outperform by transforming their business processes.

"We chose WNS South Africa as our partner location due to its strength in debt collection management, its ability to support our core operating hours and because it is cost effective by comparison to the UK. Our operation in Cape Town offers a first class outbound collection activity service alongside a number of our back-office processes and aligns closely to our business culture and tone of voice. As our business continues on its journey to becoming number 1 for customer experience in our industry, WNS South Africa has become a key strategic partner in helping us to achieve this goal."

-

npower
Leading UK-based utilities client

Awards & Recognition Recognising our service excellence, leadership, drive towards innovation, work culture and social impact, WNS has received numerous awards in the past and we continually strive to achieve distinction. We owe all recognition to our employees who take our passion forward and our clients who have been an integral part of this journey.
2016
WNS SA won Best International Outsourced Contact Centre Award
2015
WNS SA won Best Outsourced Contact Centre Award

Accreditations

WNS is dedicated to being certified with the latest accreditations and compliant with all of the necessary regulations and legislations to ensure consistent good business practice and value is delivered to all of our clients.

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