2012 – Fusion, a South Africa-based provider of a range of outsourcing services now known as WNS Global Services SA (Pty) Ltd.
WNS South Africa journey
2003 – Began operating as a captive operation, formerly known as Fusion Outsourcing Services, providing support to UK-based BGL Insurance Group.
2008 – Became one of the first providers to successfully deliver BPO services in South Africa.
2009 – Secured first large-scale South African client in local outsourcing deal
2010 – Opened a delivery centre in Johannesburg
2011 – Received recognition as a registered Further Education and Training (FET) College
2012 – Acquired by WNS Holdings Limited and rebranded to WNS South Africa. Third delivery centre opened in Bellville, Cape Town.
2013 – Introduced Analytics and Business Process Excellence Transformation (BPET) initiatives
2014 – Additional delivery centre established in Claremont, Cape Town.
2015 – Secured the largest BPO deal in South African history and opened another two delivery centres in Durban and Port Elizabeth.
2016 – Made history by being awarded the first, and largest, Shared Services deal in South Africa. A state-of-the-art multi-customer Shared Services Processing Centre was opened in Centurion, Gauteng.
WNS has made a mark for itself as a top-tier consultative player providing end-to-end BPM solutions in more than ten industries. Our clients look to us for high-end industry-specific, technology and analytics-enabled solutions along with our innovative practices and ability to engage with new business models.
Today, our market cap is over a Billion US Dollars, and our revenue exceeds USD 500 Million.