We are committed to being compliant with all regulatory and legislative mandates. As a best practice to deliver value to our clients, we are certified and accredited in accordance with major industry standards.

We are a proud member of Business Process Enabling South Africa (BPESA), the national trade association and networking body for the South African Business Process Outsourcing industry.

BPESA 2019/20

Broad-based Black Economic Empowerment (B-BBEE)

As a Level 2 value-adding supplier with 51 percent black ownership, we are deeply committed to increasing black participation at all levels to develop the South African economy.

We meticulously follow the B-BBEE Codes of Good Practice as set out by the South African government’s Broad-Based Black Economic Empowerment Act.

ISO 9001:2015

Our management systems are certified to ISO 9001:2015 standards and demonstrates the efficacy of our simple but fully integrated quality assurance systems that are on par with international standards.

This is also a measure of our ability to deliver consistent quality through our ‘customer-first’ approach to all requirements.

ISO 27001

Our ISO 27001 certification covers the security management processes of all service operations at all delivery centres.

We have designed and implemented a comprehensive set of information security controls and management processes through a systematic evaluation of information security risks across the enterprise.

Ucademy

Ucademy, our learning and development training academy, offers professional training and skills development programmes for the BPM industry. Accredited by the Services Sector Education and Training Authority (SETA), Ucademy’s customised learning solutions equip South African youth for the BPM job market.

The academy builds and sustains the skills and behaviours that are essential to meet the business needs of clients in the BPM industry. It also enhances South Africa’s BPM value proposition by continuously developing employees and keeping them ahead of the curve.


 

Ucademy

FAIS Disclosures

We are an authorised financial services provider (Registration number: 2003/017437/07, FAIS license number: 39433) authorised to provide financial services for the following license categories:

  • Long-term insurance: Category A
  • Long-term insurance: Category B
  • Long-term insurance: Category C
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