About WNS

Client Stories

FEATURED TESTIMONIALS

" We chose WNS South Africa as our partner location due to its strength in debt collection management, its ability to support our core operating hours and because it is cost effective by comparison to the UK. Our operation in Cape Town offers a first class outbound collection activity service alongside a number of our back-office processes and aligns closely to our business culture and tone of voice. As our business continues on its journey to becoming number 1 for customer experience in our industry, WNS South Africa has become a key strategic partner in helping us to achieve this goal. "
- npower , Leading UK-based utilities client

Related To: Travel and Leisure Airlines Transformation

" Performing as an extension of our enterprise, WNS consistently provides deep industry expertise within a flexible service model. This is critical given the range of services SITA provides to air transport, government and global distribution systems companies. "
- Dave Bakker , SVP Customer Services and Operations, SITA

Related To: Travel and Leisure Transformation Solutions Sales Center of Excellence

" WNS has been a trusted partner for us beyond mere transactional BPO services.Over the years, WNS has helped us streamline processes and drive best practices across our F&A function."
- Louis Profumo , CFO Church's Chicken

Related To: Retail Transformation Solutions Finance and Accounting

" WNS' solution is clearly innovative and showcases how WNS understands our business and innovates to deliver business value "
- Michel Hilgersom , Director of Procurement Commercial, KLM

Related To: Travel Finance and Accounting PRA

" Industry expertise was the key. We wanted to ensure we chose a provider that understood the complexities of our business. WNS's knowledge was comprehensive and its solutions flexible. They could talk the talk."
- Jeremy Carrington , Head of Procurement, Virgin Atlantic

Related To: Finance and Accounting Travel and Leisure Airlines

" WNS provides us a blend of functional expertise and process capabilities which spans across our diverse portfolio. Our partnership with WNS has become an integral part of our operations and we look forward to maintaining this stability and competitive advantage in a volatile energy market. "
- Phil Bentley , Managing Director, British Gas

Related To: Utilities and Energy Transformation Solutions Research and Analytics

" We are dedicated towards providing our customers a credible and responsible customer services center. Revamping the call center builds on our company's philosophy of consistently improving the quality and reliability of our operations. "
- Giorgio De Roni , CEO, GoAir

Related To: Travel and Leisure Airlines Customer Care

" Over the last five years, WNS has operated as an extension of our business, demonstrating a strong commitment to our success, and we look forward to expanding our partnership. "
- Steen Wulff , Director of Passenger Revenue Accounting, SAS Airlines

Related To: Travel and Leisure Airlines Passenger Revenue Accounting

" I am delighted the team are living up to our expectations and delivering sensational customer service. "
- Rob Hartley , Senior Sales & Customer Service Manager, Lastminute.com

Related To: Travel and Leisure Online Travel Agencies Contact Center

" We chose WNS because of their deep understanding of the travel industry, strong customer care capabilities, insightful customer analytics, and their global delivery footprint "
- Steve Sickle , Senior Vice President for Distribution and Relationship Marketing at IHG

Related To: Travel and Leisure Hospitality Research and Analytics

" WNS chosen for proven Audit expertise & best-in-class technology. "
- Christopher Korenke , VP-Commercial, Star Alliance

Related To: Travel and Leisure Finance and Accounting Technology Solutions Airlines

" ...by leveraging the capabilities of WNS, we will take our customers’ experience to the next level. We have chosen WNS as our partner because they bring a deep understanding of customer needs, have a track record of operational excellence and most importantly, are aligned to our values. "
- Russell Taylor , Customer Services Director, T-Mobile

Related To: Telecommunications Customer Care Process Excellence

" Industry expertise was the key. We wanted to ensure we chose a provider that understood the complexities of our business. WNS's knowledge was comprehensive and its solutions flexible. They could talk the talk. "
- Jeremy Carrington , Head of Procurement, Virgin Atlantic

Related To: Travel and Leisure Airlines PRA

" Analytical Prowess, Consultancy & Strategic Thinking of the WNS R&A team have immensely helped us sharpen our market insights function in the Developing & Emerging Markets. I Thank you again for being the passionate champions of emerging markets and for all your help with important analysis and strategy work "
- Knowledge & Insights Head for Developing & Emerging Markets of a Global CPG Company

Related To: Consumer Packaged Goods Analytics Customer Care

" We selected WNS because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence. During our rigorous selection process, WNS showed us their flexibility and significant analytics capabilities by developing a fine-tuned customized business solution. "
- Jim Bechtold , SVP, Reimbursement and Government Affairs, Biomet

Related To: Healthcare Durable Medical Equipment Analytics Research

" This allows Aviva to continue our working relationship with a provider that truly understands the insurance industry and has a tireless commitment to process excellence and customer care, making WNS our partner of choice "
- Cathryn Riley , Chief Operating Officer, Norwich Union Life, and Chairman, Aviva Global Services

Related To: Insurance Analytics Transformation Solutions

" Over the last 2 years we have reduced the overall cost of delivering conveyancing by 15% whilst also improving service and growing 40% annually. Working with WNS to deliver our legal back office from India and Sri Lanka has been a key component in this success. "
- Ian Floyed , CEO, MyHomeMove

Related To: Legal Services Back-office Operations Cost Efficiency

" PI has been working with WNS for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver. In the early stages when faced with normal set up wrinkles, WNS showed diligence, significant levels of knowledge and very importantly, integrity. WNS were recommended to PI, I would wholeheartedly recommend them myself. "
- Greg Simidian, CEO, Perfect Information

Related To: Research Consulting Professional Services Process Efficiency

" Over the past 4 years our relationship with WNS has become a real partnership. This allows us to explore new opportunities to support the development of our business."
- Content Head, Leading UK Publisher and Provider of Solutions

Related To: Research Consulting Professional Services Process Efficiency

" WNS is our key strategic offshore partner; they managed to see off some formidable competition from a number of vendors over a nine month long RFP process. They have gone above & beyond in supporting our different business lines, and we are delighted with them! "
- Matthew Brooks , Head of Strategic Analysis & Product Development Business Monitor International

Related To: Research Consulting Professional Services Process Efficiency

" Since 2004, WNS has been working as a valuable strategic partner for Coca-Cola. They’ve invested time and resources to truly understand our business model. WNS service model offers a good balance between on-site senior consultants and an agile off-shore team. They provide us with an on tap set of resources capable of tackling many of our diverse needs in the Knowledge, Insights and Analytics spaces. Their expertise and dedication makes a true difference for our team. "
- Carlos Jose Fonseca ,Vice President, Global Knowledge & Insights, The Coca Cola Company

Related To: Analytics Research Consumer Packaged Goods

" Stock and WNS have been partners during a period of growth and change in both our company and our industry. During our five year relationship, WNS has matured into a critical contributor to, and an integral part of, Stock’s success. Even more importantly, we look forward to their continuing partnership in Stock’s realization of a very exciting future. By leveraging the capabilities of the WNS team, Stock has realized not only significant cost savings, but continuing process improvement. WNS has embraced the Stock culture and its values, and in doing so they perform as dedicated members of the team – 100% focused on improving processes and providing an excellent product. We value our partnership with WNS. "
- Donna Thagard , Vice President, Corporate Controller, Finance, Stock Building Supply

Related To: Manufacturing Finance and Accounting Cost Efficiency

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