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WNS South Africa, a leading Business Process Management partner and international outsourcing destination of choice

South Africa is renowned as an established offshoring destination of choice. The leading offshore location offers competitive cost-advantages, superior, quality customer experience (cx). WNS South Africa’s wealth of expertise lies in co-creating with its clients to deliver seamless Customer Interaction Services and multichannel contact centre support. We enable leading international and national brands to achieve operational excellence and efficiencies. The renowned clients we service span across the telecommunications, energy and utilities, banking and financial services, insurance, retail and FMCG, media, travel and leisure industry sectors.

Businesses who partner with WNS South Africa benefit from digital innovation, domain expertise, a highly skilled workforce with excellent language skills. South Africa provides international clients access to a broad range of non-native foreign languages as well as neutral-accent English speakers, with a strong cultural affinity to the United Kingdom, United States and Australia.

South Africa also boasts first-world connectivity and infrastructure, thus administering a real robust and enabling environment.

Cost-efficiencies and reductions are achieved through favourable exchange rates and government BPO industry incentives that include labour arbitrage. The WNS SA commercial model has proven to provide a cumulative Full Time Employee (FTE) cost that is significantly lower than contact centres in the UK, US and Australia.

WNS’ Customer Interaction Services, leverage years of expertise, the perfect blend of analytics, automation technologies and transformation, which enables effective customer engagement and creates value for clients beyond process efficiencies and cost control.

Why South Africa is a preferred offshore destination

SA offers
value for money

compared to other offshore English voice destinations

Significant
Government investment incentives

further reducing costs by an additional 10%

Large, skilled
English talent pool

all accent-neutral

Vibrant
BPO market

handling simple to complex processes

World-class
strengths

in customer interaction services

Strong
cultural affinity

with the UK, USA and Australia

Robust enabling
environment

with first-world connectivity and infrastructure

410 000 resources

added to the local talent pool annually

Why choose WNS South Africa

OUR PROVEN
DELIVERY CAPABILITY

8 Sites

accross all major regions in South Africa

End-to-End BPO Capability

A safe pair of hands

with proven industry specific expertise

readiness domain university

Delivery Innovation

BI • Analytics • Robotics • OMNI-Channel • Multi media

Glocalised Approach

Combining local expertise with global resources

Expertise in Transitions

750 Programs for 200+ clients

Focus on people

A Strong reputation for complex multi-process delivery

OMNI-CHANNEL ENABLED

Front and back office capabilities
17 language offered
7 industry verticals expertise

DEEP DOMAIN EXPERTISE

Experience leaders from your industry. Domain university to home-grow our future talent.

SMART PEOPLE

Our agents are friendly, but direct, and able to have meaningful interaction with your customers.

TECHNOLOGY-LED TRANSFORMATION

We unearth process transformation and optimisation opportunities for your organisation.

ANALYTICS-ENABLED

Our solution harness our technology platforms to drive analytics insights and greater efficiencies.

STRINGENT REGULATORY COMPLIANCE

Risk & Compliance
Occupational Health & Safety
International standards (DCA)
ISO 27001 / SSAE 16 / ISAE 3402
PCI - DSS

Optimise your customer engagements with business processing solutions that combine analytics, automation and tech

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