WNS South Africa, a leading Business Process Management partner and international outsourcing destination of choice

South Africa is renowned as an established offshoring destination of choice. The leading offshore location offers competitive cost-advantages, superior, quality customer experience (cx). WNS South Africa’s wealth of expertise lies in co-creating with its clients to deliver seamless Customer Interaction Services and multichannel contact centre support. We enable leading international and national brands to achieve operational excellence and efficiencies. The renowned clients we service span across the telecommunications, energy and utilities, banking and financial services, insurance, retail and FMCG, media, travel and leisure industry sectors.

Businesses who partner with WNS South Africa benefit from digital innovation, domain expertise, a highly skilled workforce with excellent language skills. South Africa provides international clients access to a broad range of non-native foreign languages as well as neutral-accent English speakers, with a strong cultural affinity to the United Kingdom, United States and Australia.

South Africa also boasts first-world connectivity and infrastructure, thus administering a real robust and enabling environment.

Cost-efficiencies and reductions are achieved through favourable exchange rates and government BPO industry incentives that include labour arbitrage. The WNS SA commercial model has proven to provide a cumulative Full Time Employee (FTE) cost that is significantly lower than contact centres in the UK, US and Australia.

WNS’ Customer Interaction Services, leverage years of expertise, the perfect blend of analytics, automation technologies and transformation, which enables effective customer engagement and creates value for clients beyond process efficiencies and cost control.

Why South Africa is a preferred offshore destination

SA offers
value for money

compared to other offshore English voice destinations

Significant
Government investment incentives

further reducing costs by an additional 10%

Large, skilled
English talent pool

all accent-neutral

Vibrant
BPO market

handling simple to complex processes

World-class
strengths

in customer interaction services

Strong
cultural affinity

with the UK, USA and Australia

Robust enabling
environment

with first-world connectivity and infrastructure

410 000 resources

added to the local talent pool annually