Companies around the world all face the same human capital challenges, such as high attrition rates, a shrinking talent pool and increased pressure to maintain employee engagement. With these and other challenges, businesses often find it difficult to make their HR processes more cost efficient. Chief HR Officers and other senior leaders have realised the benefit of leveraging Business Process Management (BPM) to sustainably manage costs and free up critical resources to focus on strategic initiatives other than managing more menial transactional HR activities.

We offer a comprehensive range of HR BPM offerings to not only support the HR function, but enable the realisation of company objectives. Our end-to-end human resource solutions comprises of analytics and other leading technologies that allow clients to reduce the cost of operations as well as streamline their processes.

Case:
WNS offered best-in-class solutions to transition and run a HR shared services center; resulting in 35% reduct..
Case:
WNS enabled the company to integrate disparate systems on to a single platform and increase payroll accuracy t..
Case:
WNS helped standardize processes, automate HR operations and integrate legacy systems, resulting in 30% reduct..

The WNS Advantage

Deep Domain Expertise

With over a decade of experience in the delivery of end-to-end HR BPM services for a range of clients globally, our HR Centres of Excellence enables us to standardise processes and achieve optimal efficiency through business process re-engineering.

Platform-agnostic Solutions and Services

WNS leverages globally technology platforms like SAP, PeopleSoft and our own Human Capital Management ERP Suite (powered by Ramco) to deliver end-to-end HR BPM services.

Analytics

Our advanced analytics solutions makes use of a multi-tier model encompassing predictive analytics and ‘What if’ models to arm business leaders and other key stakeholders with actionable insights.

WNS South Africa Advantage

  • Scalable and optimised HR Shared Services Model: We provide our clients with the benefit of a truly scalable HR Shared Services solution. Our HR Centre of Excellence (CoE) delivers end-to-end processes including, payroll, compensation and benefits, recruitment, workforce management as well as learning and development.
  • Smart HR Analytics for decisive insights: Our HR analytics solution provides clients with evidence-based actionable insights for decision-making. We empower our clients with business intelligence that enables better employer brand positioning, hiring insights through predictive modelling, wage-cost modelling and market benchmarking. Ultimately, our HR analytics solutions have the power to redefine the strategy of organisations and drive long-term benefits and success.
  • Employing enabling HR technologies: WNS South Africa is technology enabled and we leverage our capabilities to increase automation, improve efficiency and provide scale for our clients. We utilise a range of global platforms, including SAP, PeopleSoft and Workday, but have also developed our own innovative proprietary tools. Our Human Capital Management ERP suite can be integrated with existing legacy systems and other ERPs providing our clients with increased value and flexibility.
  • Class-leading learning & development specialists: Learning and Development is at the heart of WNS South Africa’s HR value proposition. We give our clients’ the opportunity and necessary support to best develop the skills of their employees. We also adopt a range of effective engagement practices to help retain top talent.


" Thanks for all the effort in completing the payroll well ahead on time in spite of very short notice. "

AGM, HR of a leading construction firm in the Middle East

A ‘Major Player’ in NelsonHall Multi-Process Human Resources Outsourcing NEAT (Overall): Client-Specific Shared Service Transformation, Multi-Country Standardization, Technology Led HR Service Enhancement - 2014
Services
HR Analytics Our insight-based analytics reporting solution allows us to help our clients make informed decisions regarding its HR function. We provide our clients with critical KPIs and the right metrics to evaluate recruitment strategies and ensure that it remains effective. DEEP DIVE
Recruitment Services We manage recruitment processes on our clients’ behalf, including the sourcing, screening, hiring, offer management and many other facets of the function. We prefer to take a partnership approach and get intimate with our clients’ businesses to ensure that we understand each and every requirement that may exist. DEEP DIVE
Payroll Administration We have proven experience in providing end-to-end payroll services and have strong capabilities in transitioning processes across multiple industries and geographies. DEEP DIVE
Workforce Management Managing human resources (HR) can sometimes be challenging for both large and small organisations. We help our clients to organise and control the information about their employees while ensuring 100% regulatory and legislative requirements. DEEP DIVE
Learning and Performance Management Our clients choose use to manage all of their respective workforce learning requirements. We provide an integrated approach to managing performance and delivering effective training through a comprehensive talent management model. DEEP DIVE
Compensation We work with our clients to design and manage their benefits structure for talent optimisation by making use of a range of data models. DEEP DIVE
Benefits WNS provides a wide range of benefits administration services specifically designed to positively impact business results. Our HR specialists work to foster key relationships throughout the benefits administration cycle, with a highly skilled team supporting the high volumes of benefits administration efficiently. DEEP DIVE
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