Shared Services

Co-creating Insights-led Shared Services Solutions
that Drive Strategic Business Growth and Efficiency

At WNS, we co-create innovative shared services solutions with our customers to streamline business support functions and drive improved organisational efficiency. We aim to connect fragmented business units and drive transformation within our customers’ environments. Ultimately, we exist to help our customers achieve their strategic business objectives in a disruptive ecosystem.

We leverage our technology, analytics and domain expertise to standardise, simplify and optimise our customers’ Finance and Accounting, Procurement and Human Resources functions. We deliver our shared services solutions from our state-of-the-art multi-customer Shared Services Centre of Excellence in Centurion, which has recently been recognised as the Top Shared Service Centre in the BPESA GBS Investor Awards.

Solutions

Finance and Accounting

Finance and Accounting (F&A) operations face constant pressure to reduce costs, provide standardised processes and systems, and ensure resource flexibility as and when required; all within a strict compliance framework. WNS provides innovative Finance and Accounting solutions to support the CFO’s office to reduce costs, unlock process efficiencies and enhance financial control.

DEEP DIVE

Human Resources

New age human resource solutions are required in today’s business environment to effectively address challenges in the form of growing cost reduction pressures, the need for efficient resource support, shrinking talent pools and maintaining an engaged workforce. WNS offers end-to-end support for the HR function to sustainably manage costs and relieve critical resources from transactional activities to rather focus on strategic initiatives that help to realise the company objectives.

DEEP DIVE

Procurement

The procurement function is a complex but critical process for any organisation. Often, streamlining the procurement process can be the key to improving an organisation’s bottom line, with the resultant incremental savings used to drive innovation and future growth. WNS provides innovative procurement solutions to help streamline the process to tighten spending and unlock cost savings, improve efficiencies and cycles, and gain clearer visibility on commercial performance.

DEEP DIVE

Technology Services

Harnessing technology in business has become essential to effectively running business operations and also mitigating the risks brought about by disruptions. We realise the importance of technology in driving operational excellence, cost-efficiency, scalability and agility into our clients’ businesses and provide a range of advanced solutions to achieve these outcomes and deliver dedicated business support.

DEEP DIVE

The WNS SA Advantage

Largest shared services centre player in South Africa – 300+

Experienced resources delivering F&A, HR, procurement and analytics services

Recognised as the Top Shared Service Centre in South Africa at the recent BPESA GBS Investor Awards

Transformation leader in outcome-based commercial models

Significant experience in innovative engagement models – carve-outs, Section 197

Transformation through automation and next-gen technology

Customer Success Stories

$14Mn

Unlocked potential worth of working capital through vendor payment terms rationalisation

136 Service-level Agreements (SLAs)

Established performance measurement system and stabilised

65 percent to 99 percent

Improved SLA performance

close by 1 work day

Journal rationalisation to impact days

improve accuracy by 26 percent

Cash flow forecasting analytics model developed

increase response time and reduce query turnaround time

Implemented one mail manager

To unlock growth, efficiency and cost savings, contact us today: mindssa@wns.com

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