The Banking and Financial Services (BFS) industry is at an inflection point as a result of digital platforms and emerging technologies such as artificial intelligence, machine learning, internet of things and blockchain. With FinTech companies entering the fray, hyper-personalization is now a key component for success. These factors are impacting all segments in BFS including, consumer, commercial, retail, mortgage, wealth and investment.

WNS’ solutions enable banks and financial institutions to weather disruptions and adapt quickly to changes. We collaborate with our clients to co-create strategic solutions that leverage technology and analytics. Our in-depth knowledge of the BFS industry enables us to understand the hurdles in implementing cutting-edge solutions while keeping up with changing regulatory norms. Our solutions are aimed at ensuring efficient end-to-end operations while significantly reducing costs, managing volume spikes and enhancing end-customer experience.

By building a highly skilled offshore team of analysts, WNS increased revenue by developing new products.
WNS leveraged its analytical solutions to identify revenue leakage in the client’s mortgage business and also ..
WNS’ customer interaction services helped the client migrate its customers to digital platforms to save costs,..

The WNS Advantage

Domain Expertise

Our domain experts, many with certifications in FINRA, ABA, CRA, Series 6&7 and FCRA, work across a spectrum of banking sub-domains and horizontals. We have deep analytical experience in the Loan Modification-Fraud Detection area. Our predictive analytical models provide delinquency modeling, propensity of mortgages becoming delinquent and mitigation forecasting. A partnership with Exilant Fusion helps us deploy robotics solutions where necessary. Our consulting-led approach is the foundation to long-term relationships, with engagements maturing from 50+ to 500+ over just a decade.

Transformation-driven Solutions

Our solutions reduce costs through process reengineering and process rationalization. We deploy flexible platforms with the ability to interact with a host of upstream and downstream applications. A global delivery network is the key to delivering these solutions. We offer a choice of delivery formats from onshore to offshore and nearshore. Our knowledge portals are key catalysts in best-practice sharing and lay the foundation for transformational approaches.

Regulatory Know-how

We have partnered with the Mortgage Bankers Association and BankersEdge to build domain expertise in US mortgage operations and regulations. We have developed in-house tools such as the Zero Surprise Toolkit and Risk Watch Portals to help create a culture of compliance.

Flexibility in Service Offerings

Our models are customized and flexible, much like the age we live in. We understand the needs of the banking and financial services industries. Third-party outsourcing, JV, BOT, virtual captive, consulting engagements, bundled services are a few of the bouquet of models amenable to engaging with us. We have delivery centers across India, US, the Philippines and South Africa to meet the varying needs of clients from this industry.

" WNS has enabled our team to deliver high quality files within tight deadlines to make sure that now we are able to execute much more number of campaigns with much improved response rate. The campaign model and training framework created by WNS are now employed at our end to upskill our resources I wanted to express my sincerest appreciation to the entire WNS team for assisting us with delivering our CPU model early. We got a great initial response to our PWM campaigns, first few sales average $5000 of revenue on each sale "
- A Leading Retail Bank
A 'Leader' in Analytics and Reporting BPS in Banking NEAT: Reporting Focus, Analytics Focus, Overall, Compliance Focus 2015
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