A surge in healthcare needs from aging population cohorts coupled with technological improvements are triggering changes in the healthcare industry. New processes and business models reflect the trends shaping the global healthcare value chain. Services are evolving as individuals seek greater access and more direct involvement in healthcare decisions affecting them. Consequently, healthcare providers are innovating how they deliver their services, from electronic records to telemedicine, and adapting their processes to more rigid requirements for patient privacy, treatments, payments and safety.

We partner with healthcare organisations to co-create effective solutions to drive efficient processes, balance costs and offer superior customer experience while harnessing the benefits of disruptive industry trends.


GSK Extends Partnership with WNS for High-end Analytical Services


WNS enabled the client to build more efficient claims processes and improve communication between its vendors ..
The client leveraged WNS’ domain and process expertise to re-engineer and automate workflow and reduce costs o..
WNS achieved 99.98% accuracy and 100% TAT in report classification and reduced costs for abstraction and trans..

The WNS Advantage

Deep domain experience and talent

We have more than 2,000 associates across multiple locations with proven domain competence (MD, certified clinical staff, pharmacists, nurses). These also include AAPC certified coders, doctors, nurses, clinical specialists and experienced healthcare professionals. Our team has operational understanding of all major products such as Facets / QNXT, Mckesson, Cerner, EPIC, and Lawson; statutes and regulations (HIPAA, 5010/ICD 9 & 10) and data sources (IMS Health, Factiva, clinicaltrial.gov).

Process expertise

We combine industry best practices and proprietary tools and methodologies to improve patient satisfaction, reduce operational costs while streamlining processes through continuous improvements and technology optimization. We offer end-to-end service delivery and flexible delivery formats through our global delivery centers.

" I was impressed with the amount of information WNS was able to gather in such a short period of time as well as the level of analysis that was conducted. I appreciate the consultative efforts and strategically planned deliverables that were focused on business stakeholders. The value derived from our relationship with WNS has had an influential impact on the business that goes well beyond the anticipated strategic and operational benefits. "

Head – Information Management of a leading African and Middle East-based healthcare company

A 'Winner' in the HfS Blueprint Report: Pharmaceuticals Industry-Specific BPO 2016

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