Success in the contemporary insurance broking business depends on smart management of costs and customer expectations through adoption of technology and operational effectiveness. Brokers who increase client engagement by focusing on core broking business are able to compete better. Hence, brokers are increasingly looking to better manage business processes across back-, front- and middle-office functions. They are also incorporating analytics to understand their customers better.

WNS has sound expertise in running business processes in the insurance broking industry. We serve multiple product lines across numerous geographies, catering to both wholesale and retail businesses. This expertise, combined with strong analytics capabilities, allows us to deliver transformational solutions, cost efficiencies, and superior customer service through process consolidation and standardization.

The WNS Advantage

Our industry knowledge and breadth of resources, analytical capabilities, a culture of continuous improvement and customized services, combined with a global delivery network, enable us to offer clients truly end-to-end transformational solutions. Our flexible and transactional pricing approach reflects our customer-centric focus.

Deep Domain Expertise

WNS has a rich talent pool of professionals in insurance broking services, and manages a portfolio of core insurance brokerage processes like billing, claims, fiduciary, core finance, cash application, ledger reconciliation, helpdesk and SOX compliance. With experience across geographies and various business processes, we help brokers excel at their operations.

Trusted Strategic Partner

WNS has strategically partnered with Fortune 500 global risk brokers to provide Business Process Management (BPM) solutions and manage end-to-end engagements. We customize our offerings and pricing models to suit our clients’ needs.

Multi-product, Multi-location Capabilities

WNS manages end-to-end process streams — from simple to complex — across multiple product lines and locations. We leverage a Center of Excellence model with shared services to drive greater efficiencies. Our transformational solutions ensure reduced market exposure and timely recognition and recording.

Broker-specific Analytics

We have strong fiduciary and core finance analytics capabilities through which we provide in-depth analysis of brokerage revenues, which helps brokers create better strategies.

Process Consolidation and Standardization

WNS runs smarter processes through consolidation, standardization, and integration of key processes. We have created a Centre of Excellence model within our shared service center to drive efficiencies.

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" This allows Aviva to continue our working relationship with a provider that truly understands the insurance industry and has a tireless commitment to process excellence and customer care, making WNS our partner of choice. "
Cathryn Riley

Chief Operating Officer, Norwich Union Life, Chairman, Aviva Global Services

A ‘Leader’ in Everest Group’s Insurance BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2014

  • Sales
  • Submissions
  • Fiduciary
  • Broker / Dealer Operations
  • Finance and Accounting, and Compliance Reporting

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