The presence of Internet service providers, social media companies and app makers is compelling telecom companies to constantly evolve new business models and innovative offerings to enhance customer experience and reduce customer churn. However, in the new digital ecosystem, retaining new customers or acquiring new ones is only part of the challenge. Businesses struggle to monetize value-added services from customers accustomed to free Internet content. Additionally, telecom companies look for operational efficiency to sustain their advantage in the traditional value chain or traditional networks while keeping costs low.

This is where WNS steps in. With end-to-end Business Process Management (BPM) services, WNS enables telecom companies to transform their value chain while tackling myriad challenges. Our solutions deliver superior business value through the right mix of analytics, technology, domain and process expertise that enable our clients to achieve cost efficiencies and drive sustainable growth strategies.

WNS enables the company to streamline operations in 220 countries, consolidates operations from multiple clien..
WNS enabled a major telecom company based in South Africa outperform its peers with a solution that significan..
WNS partnered with a telecom carrier in the US for a complex end-to-end provisioning support that helped the c..

The WNS Advantage

Analytics to drive actionable insights

Our analytics solutions help clients generate actionable insights and create new revenue streams.

Platform-agnostic and customer-centric solutions

Our modular solutions customized to client requirements are platform-agnostic, leveraging their existing investments. WNS’ solutions are geared to help global clients maintain incisive focus on customer needs, while driving process excellence across the value chain.

Global delivery network

WNS’ global delivery network provides the right blend of offshore, nearshore and onshore delivery to optimize service and price mix to client needs. The delivery centers use common methodologies, tools and assets to deliver services seamlessly to clients.

" leveraging the capabilities of WNS, we will take our customers’ experience to the next level. We have chosen WNS as our partner because they bring a deep understanding of customer needs, have a track record of operational excellence and most importantly, are aligned to our values. "
Russell Taylor

Customer Services Director, T-Mobile

A ‘Leader’ in NelsonHall Transformational CMS NEAT: Revenue Generation, Cost Take Out and Customer Experience Enhancement – 2014
Smart Strategy Solutions WNS Smart Strategy solutions enable telecom companies to develop market entry strategies, and provide consumer and market insights, and innovation strategies that optimize market spend. These solutions include the award-winning proprietary analytics platform, WNS Analytics Decision Engine (WADE)SM.
Back-office Solutions The WNS One Global Back-Office solution addresses client needs to reduce costs by providing end-to-end low cost shared services for transactional processes and virtual Centers of Excellence (CoE) for specialized services (Tax, Internal Audit, IT Architecture, etc.). It enables simplified, shared global self-service organization model with local business partners for F&A, HR, IT and indirect procurement.
Next Gen Customer Service Solutions The WNS Next Gen Customer Service solutions help telecom companies offer a seamless multi-channel end-customer experience. It enables telecom clients transition customers seamlessly from social network to Web chat to voice to Website to match the customer's preference or the most effective resolution mechanism. 
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