Insurance Copy Test

Growing competition is leading to increased commoditization of insurance products. Market dynamics are forcing insurers to add new levels of customization to accommodate changing customer expectations. At the same time, reducing time-to-market for new products and ensuring top-notch customer experience! Insurers are also looking to transform their business processes while actively seeking customer intelligence and advanced analytics to drive profitability. Plus, there are always changing regulatory requirements, lack of skilled manpower and shrinking margins to contend with.

WNS, with its deep domain expertise, built over a decade of servicing insurance clients, acts as a strategic partner to insurers helping reduce time-to-market and operational risks during new product launch or entry into new geographies. We also partner with insurance companies in transforming their critical processes, manage costs and regulatory requirements, besides leveraging analytics to drive consumer insights.

We are a trusted partner to more than 30 insurance and re-insurance clients offering end-to-end solutions across the insurance value chain. We have a vast experience working with life and annuity, retirement, property and casualty carriers as well as leading brokers and re-insurers.

The WNS Advantage

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Scandinavian Airlines Extends Partnership with WNS

"We are happy to extend our partnership with WNS. In this relationship, WNS has transformed the PRA services for us and delivered significant business outcomes. With a dedicated team of experts and in-depth industry knowledge of the airline industry, WNS has clearly understood our business goals and consistently delivered innovative and efficient business solutions,” said Lars Sandstrom, Head of Passenger Revenue Accounting, SAS.

Solutions at a Glance

Broker Connect Broker Connect is a state-of-the-art mobility solution, which meets all the requirements of insurance brokers and financial advisors. This mobile app has a host of features such as real-time status update / push notifications on new policy set-up as well as policy amendments. What’s more, brokers can call up their customers through Broker Connect, ensuring enhanced customer experience. DEEP DIVE

eAdjudicatoreAdjudicator - A cutting-edge solution that automates the end-to-end adjudication process of various types of claims. Driven by robotic process automation and analytics, it factors in in-built rules and models for processing claims. The automation process improves the insurer’s claims settlement rate with enhanced efficiency and accuracy. eAdjudicator works as an independent platform, and also as a bolt-on over legacy adjudication engines. DEEP DIVE

Fraud DetectorWNS’ Fraud Detector solution is an automated engine that proactively captures and flags potential fraud cases across various types of claims. The tool combines analytics and demographic clustering techniques to identify high-risk patterns. Fraud Detector’s approach to early detection enables insurers to swiftly investigate and control the possibility of settling fraudulent claims, thereby improving claims ratio.DEEP DIVE

InsurACEInsurACE is a fully automated insurance administration system that helps in end-to-end lifecycle management of insurance policies. It offers a unified view of operations spread across multiple geographies with real-time distribution of work to manage high-transaction volumes. DEEP DIVE

" This allows Aviva to continue our working relationship with a provider that truly understands the insurance industry and has a tireless commitment to process excellence and customer care, making WNS our partner of choice. "

Cathryn Riley

Chief Operating Officer, Norwich Union Life, Chairman, Aviva Global Services

A ‘Leader’ in NelsonHall P&C Insurance BPO in the Automotive Sector NEAT (Overall): Claims Focus, E2E Auto BPO, Reducing Customer Churn, Upping the Underwriter – 2014

Services

Property and Casualty

Life and Annuities

Actuarial

Broker Services

Analytics

Third Party Administration